Delivery Information


Non-Appliances (Laptops, Cameras and Mp3 Players etc)

Delivery


Day Order placed by “Next Day” Delivery
UK mainland only
(Online) (Phone)
Monday 7pm 7pm Tuesday
Tuesday 7pm 7pm Wednesday
Wednesday 7pm 7pm Thursday
Thursday 7pm 7pm Friday
Friday Anytime Anytime Monday
Saturday Anytime Anytime Monday
Sunday 2pm 2pm Monday
Sunday After 2pm After 2pm Tuesday

IMPORTANT INFORMATION - Tour de France

Road closures as a result of the Tour de France will affect collections and deliveries in some parts of Yorkshire, East Anglia and London from Saturday 5th July to Monday 7th July, with deliveries on Saturday 5th July expected to be severely disrupted in postcode areas BD, DL, HD, HG & LS.

We will be suspending our normal delivery guarantees in all of the affected areas for these three days. We will also not be able to accept collection bookings for parts of East Anglia and London for Monday 7th July.

We apologise for any inconvenience this causes.

Deliveries can take place from 7am till 8pm, and Next Day delivery excludes weekends and bank Holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 8pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

For most appliances and larger TVs we use two-man delivery teams to ensure that your goods arrive safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.

Delivery Prices

Delivery prices are based upon the products you order, delivery destination and service level you require. Free delivery is available on a wide range of products and on all laptops when purchased with an accessory. There is a link within the basket page to a carriage estimator.

Destination Delivery Method Inc Vat
UK Mainland

Delivery within four working days (Weekday)

Next Day (specified Weekday)

Next Day AM (Weekday)

£9.97

£14.97

£22.94

Saturday Delivery £19.98
Huddersfield Collection Point Free
Orders under £50 - Within four working days (Weekday) £5.69
TV Delivery (above 40") within two working days (Weekday) £29.97
Northern Ireland
Republic of Ireland
1 to 3 Working Days £17.20
Scottish Highlands
Isle of Man
Channel Islands
2 to 3 Working Days £28.70
BFPO (1 Package upto 10Kg) 5 to 6 Working Days £24.95
Cyprus (1 Package upto 10Kg) 5 to 7 Working Days £49.97
Malta (1 Package upto 10Kg) 5 to 6 Working Days £49.97
Belgium
Luxembourg
Netherlands
(1 Package upto 10Kg) 3 to 4 Working Days £24.97
Germany
Denmark
France
(1 Package upto 10Kg) 4 to 5 Working Days £29.97
Portugal
Italy
Spain
(1 Package upto 10Kg) 5 to 6 Working Days £29.97
Austria
Sweden
(1 Package upto 10Kg) 5 to 6 Working Days £39.97

Appliances (Fridge Freezers, Cookers and Ovens etc)

Delivery

We aim to deliver appliances within 2 to 3 working days of placing your order.

Delivery Prices

Destination Delivery for Cost
(Inc VAT)
UK Mainland

Small appliances items such as kettles, toasters, free-standing coffee machines etc.

£4.95

Medium sized items - Hobs (up to £250) cooker hoods (under £300 in value), steel sinks, microwaves (under £350).

£9.95
Large sized items such as fridges, fridge freezers and washing machines etc. certain larger hobs and hoods £24.95
Orders with 2 or more large items £34.98
Oversize items (e.g. side-by-side fridge freezers) £49.95

(Appliances purchased on Buy it Direct can only be shipped within the UK)

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After Sales Service

At BuyitDirect, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Laptops Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information go to our Customer Service section

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Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service. If we have promised to send your goods to you on an agreed date and we fail to deliver we will refund you the difference between the priority delivery service and our standard service or £5, whichever is the greater. To request this fixed compensation, please send us an eMessage.

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Damaged Items / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

 

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