UNHAPPY CUSTOMER?

We are sorry that you have had a problem with your order, we will do our utmost to resolve your issue.

We are here to help

We strive to deliver 100% satisfaction, but sometimes accidents do happen. As such we welcome the opportunity to resolve any issues and improve future experiences. Please follow the steps below:

Here's a couple of ways to contact us

You can send us an emessage, login to your account or give us a call.

E-message

We aim to respond within 24 hours

Send us a message

Over the Phone

Our experts are happy to help

Call 03300 412 271

Are you still stuck?

If you’re still stuck, don’t worry...

Follow the steps below and our Head Of Customer Service will aim to resolve your issue

Contact The Head Of
Customer Service

We investigate all complaints thoroughly to ensure we provide a detailed response. For this reason, the response times are longer than contacting our customer service team on the above channels. If your query is urgent, please call us on the above number or drop us an eMessage and our team will respond. If you still need support with your issue, please email our Head Of Customer Service on headofcustomerservice@buyitdirect.co.uk

Alternative dispute
solution

If you are still not satisfied with the outcome of your investigation, we will send you details of a certified Alternative Dispute Resolution provider and next steps.