We strive to deliver 100% satisfaction, but sometimes accidents do happen. As such we welcome the opportunity to resolve any issues and improve future experiences. Please follow the steps below:
You can send us an emessage, login to your account or give us a call.
We aim to respond within 5 days
Our experts are happy to help
Follow the steps below and our Head Of Customer Service will aim to resolve your issue
We investigate all complaints thoroughly to ensure we provide a detailed response. For this reason, the response times are longer than contacting our customer service team on the above channels. If your query is urgent, please call us on the above number or drop us an eMessage and our team will respond. If you still need support with your issue, please email our Head Of Customer Service on firstname.lastname@example.org
If you are still not satisfied with the outcome of your investigation, we will send you details of a certified Alternative Dispute Resolution provider and next steps.
Buy It Direct Ltd is a limited company registered in England. Registered number 04171412. Registered office: Unit A Trident Business Park, Leeds Road, Huddersfield, West Yorkshire, HD2 1UA.
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