Escalating your complaint
If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Group Head of Customer Service.
Head of Customer Service
Trident Business Park
Alternative Dispute Resolution
If you are still not satisfied with the outcome of your complaint investigation and all avenues have been exhausted then we will contact you either by email or letter giving details of a certified Alternative Dispute Resolution provider and potential next steps.